Job Description

About Us:

RecRoot Agency is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of our esteemed client in the Mental Health sector in south Edmonton.

PLEASE NOTE: This is an evergreen role that we hire for various clients. If it is posted on the website, that means we are still hiring.

Position Overview:

Our client in Mental Health sector is seeking a Receptionist/ Office Administrator. In this role you will serve in a key role in creating a positive and welcoming environment for clients to deliver exceptional mental health services. Your responsibilities will include handling client interactions, managing appointments, and providing administrative support to ensure the smooth functioning of the front desk.

Location: Edmonton

Type: Full-time Hourly and permanent

Duties & Responsibilities:

Receptionist handling and Client Coordination:

• Answer general and new client calls promptly and professionally.
• Greet and register clients, ensuring a warm and welcoming atmosphere.
• Engage compassionately with clients to ensure they feel heard, accommodated, and encounter a great experience at all times.
• Schedule appointments and manage clinic schedules efficiently.
• Handle client check-in and maintain confidentiality of sensitive information.
• Perform collections calls for delinquent accounts and handle payment transactions.
• Offer client refreshments and contribute to a positive client experience.
• Score and file feedback forms to gather valuable insights.

Administrative:

• Prepare and organize new client electronic charts, ensuing accuracy and completeness.
• Manage supply inventory and maintain a clean reception environment.
• Monitor vendor services and handle distribution of correspondence.
• Maintain a working knowledge of health care plan requirements for accurate assistance.
• Billing responsibilities, including processing claims, collecting payments, and conducting financial transactions.

Staff Support:

• Triage clinical team questions and provide support to the Client Care Coordinator during onboarding procedures for new hires.
• Maintain proficiency in utilizing the Jane Software, Google Workspace, and other necessary tools.

Experience Requirements:

• Minimum 1 year of experience in a similar role within the Mental Health or Healthcare industry.
• Tech savvy with reception handling experience.
• Experience in the Mental Health industry is preferred.

Educational Requirements:

• High School Diploma or GED
• Bachelor’s Degree (preferred)

Required Soft Skills:

• Self-motivated, disciplined professional with a proven track record in managing complex tasks independently.
• Uphold excellent time management and organizational skills, coupled with creative problem-solving abilities.
• Proficient with English language for written, reporting, and verbal/oral communication skills.
• Maintain a high level of professionalism, ensuring an uninterrupted work environment with a “can-do” attitude.
• Discreetly handle sensitive information, prioritizing confidentiality and privacy in all client interactions.

Other Requirements:

• Tech-savvy with the ability to handle office management and reception responsibilities.
• Proven troubleshooting skills, skilled at addressing challenges and finding effective solutions.
• Compassionate and people-centric approach.
• Demonstrate a “Can-do” attitude

Nice to Have:

• Previous roles that included hospitality front-line positions in formative years
• Experience in working in a hybrid or remote environment

The pay range for this role is CAD $18.00 – CAD $25.00 per hour. Actual compensation will depend on a number of factors, including relevant experience, technical and soft skills, and other qualifications.

Please note this is a role in Edmonton south, only applicants living in Edmonton shall be contacted.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description

Location: Canada (Remote)
Travel Requirements: Less than 40%
Employment Type: Full-time and Permanent

About Us:
RecRoot Agency is recruiting on behalf of an innovative company offering SaaS solutions. They are looking for an experienced SaaS Account Manager to manage and grow their client relationships.

Position Overview:
The SaaS Account Manager will work directly with existing clients to ensure they are maximizing the value of the company’s software solutions. You’ll provide support, resolve issues, and identify opportunities for growth and upselling.

Key Responsibilities:

• Develop strong relationships with clients to ensure satisfaction and retention.
• Act as the main point of contact for client queries and service escalations.
• Identify upsell opportunities and collaborate with the sales team.
• Conduct regular product training sessions and provide technical support.
• Assist in renewals and contract negotiations.

Qualifications:

• 3+ years of experience as an Account Manager or Client Success Manager in a SaaS environment.
• Strong communication skills and ability to manage multiple accounts.
• Experience in customer retention, support, and upselling in a SaaS business.
• Familiarity with SaaS platforms and subscription models.

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description

Job Title: Client Care Coordinator (PLEASE NOTE: This is an evergreen role that we hire for various clients. If it is posted on the website, that means we are still hiring.)

Location: Edmonton

Travel Requirements: Less than 10%

Employment Type: Full-time and Permanent role (32 to 40 hours a week)

About Us:

RecRoot Agency is a premier staffing and recruitment agency dedicated to connecting talented professionals with opportunities that make a meaningful impact. We are currently recruiting on behalf of our esteemed client in the Mental Healthcare sector.

Position Overview:

Our client, a leading healthcare organization in Edmonton, is seeking a passionate and experienced Client Care Coordinator. In this role, you will serve as a key role within the organization, bringing optimism and organizational skills to the forefront. Your primary focus will be ensuring the delivery of exceptional experiences to clients for mental health services. While taking a hands-on approach to the supervision of our team, you will also actively participate in frontline customer service operations, ensuring a positive and collaborative work atmosphere. The position involves acting as a supervisor to the receptionist and front desk volunteers, making it a unique opportunity for a compassionate administrator to contribute to the well-being of individuals seeking mental health support.

Job Responsibilities:

• Team Leadership: Provide daily supervision and leadership to our Care Team, cultivating a positive and collaborative work atmosphere.
• Care Coordination: Serve as a Care Coordinator, offering assistance to new and existing clients and addressing scheduling gaps resulting from vacations, illnesses, or client needs.
• Administrative Oversight: Enhance the management of email inboxes, phone calls, live chats, and other communications. Assist therapists in various administrative tasks, allowing them to concentrate on client care. Troubleshoot issues related to IT access for telehealth platforms.
• Recruitment and Onboarding: Recruit, hire, and train new team members, including volunteers and interns. Coordinate interviews and facilitate the onboarding process for student interns, team leads, volunteers, and group facilitators.
• Data Management and Reporting: Oversee the generation of regular reporting metrics, supporting data requests crucial for clinic operations and decision-making.
• Client Interaction: Supervise client inquiries and intake assessments, guiding the team in establishing rapport with potential clients. Address any issues related to scheduled therapy sessions and consultations to ensure smooth operations.
• Scheduling and Outreach: Ensure efficient scheduling and allocation of appointments by managing the Care Team’s schedule and therapists’ schedules, while monitoring the waitlist. Lead proactive outreach efforts to guarantee potential clients receive exceptional service, even if they are not yet clients.
• Policy and Procedure Updates: Collaborate with other managers to update and implement policies and procedures that enhance the overall customer experience.
• Customer Service Excellence: Demonstrate and uphold exceptionally high standards for customer experience in all interactions with the Care Team to ensure clients feel welcomed, supported, and have their needs met proactively.
• Issue Resolution: Effectively resolve escalated or challenging issues concerning the client’s experience to ensure client satisfaction.
• Communication Management: Enhance the management of email inboxes, phone calls, live chats, and other communications from clients, referral sources, and therapists.
• Administrative Support: Provide guidance and support to therapists on various administrative tasks, enhancing their ability to focus on client care.
• Documentation and Compliance: Ensure compliance with documentation standards and regulations.
• Social Media and Website: Contribute to social media content and website updates.
• Reception Team Interviews: Conduct interviews for the reception (Volunteers) team.
• Client Intake: Supervise the client intake process, ensuring a smooth experience for potential clients.

Qualifications:

• Minimum of 5 years of experience in a client coordination role, preferably in a healthcare or related setting.
• Bachelor’s degree in Social Work or Psychology, or related field (an experienced Mental Health Practitioner)
• Proven ability to multitask, prioritize daily work alongside larger projects, and effectively manage employees.
• Strong organizational and administrative skills.
• Strong communication skills, demonstrating empathy, responsiveness, and resourcefulness in client interactions.
• Compassionate and empathetic attitude towards clients and colleagues.
• Ability to work collaboratively in a team-oriented environment.
• Demonstrate “Can-do” attitude
• Proven experience in team management.
• Tech-savvy with the ability to handle office management and reception responsibilities.

The starting pay range for this role is $50,000-$60,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

How to Apply:

If you are passionate about mental healthcare and possess the qualifications outlined above, we invite you to apply through RecRoot Agency. Please submit your resume detailing your relevant experience and interest in this role.

You may also email your resume at info.recroot@gmail.com

RecRoot Agency is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Application deadline: September 20th, 2025

Employment Type

Full-time

Job Description

Location: Edmonton
Travel Requirements: Less than 10%
Employment Type: Full-time and Permanent (32 to 40 hours a week)

About Us:
RecRoot Agency connects exceptional talent with top-tier opportunities. We’re currently recruiting on behalf of a leading organization in Edmonton that is seeking a talented UX/UI Designer to help design seamless and user-friendly digital experiences.

Position Overview:
The UX/UI Designer will work closely with product managers and developers to create intuitive, engaging, and aesthetically pleasing designs for web and mobile platforms. Your role will involve understanding user needs, conducting research, and translating them into well-designed interfaces.

Key Responsibilities:

• Collaborate with product and development teams to design user-centered digital experiences.
• Conduct user research and testing to inform design decisions.
• Develop wireframes, prototypes, and high-fidelity UI designs.
• Create responsive designs that work across multiple devices and platforms.
• Maintain design systems and ensure consistency across user interfaces.

Qualifications:

• Bachelor’s degree in Design, Computer Science, or related field.
• 3+ years of experience as a UX/UI Designer, preferably in a digital product environment.
• Proficiency in design tools such as Adobe XD, Figma, Sketch, or similar.
• Strong understanding of UX principles and best practices

How to Apply: Interested candidates may submit their resume here, OR email their resume, cover letter, and salary expectations to info@recroot.ca
Please include the job title in the subject line.
We thank all applicants for their interest, but only those selected for an interview will be contacted.